Frequently Asked Questions

What are the delivery times?

Your orders are delivered within 7 to 15 business days depending on your location.

How do I track my order?

A confirmation email with your tracking number will be sent to you as soon as your order ships.

What is your return policy?

You have 30 days after receipt to contact us if there is a problem with your order.

What are the shipping costs?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you make your purchase.

How to contact us in case of a problem?

For any questions or issues, please contact us using the form below or by email at contact@youreternalface.com. We will respond within 24–48 hours.

A question? We're here for you. Our team will get back to you within 24–48 hours.

Find answers to your questions about our beauty products, delivery, returns, and more. Check our FAQ for quick and efficient customer service.